Wood Mode - Wood-Mode / Brookhaven Corporation Smells
I had a large Wood-Mode remodel job. Some items at the time of installation were defective. Wood-Mode agreed to replace the items but did so in a peculiar way. We were told that they would replace them but that it would be one time only and it would be considered our warranty work. Apparently, if there is any other problem with these items, we won't have any warranty recourse?
On top of that, the mother corporation won't talk to us. It was hard to even find a phone number for WoodMode. We did, but they don't want to talk.
Emails have been unanswered.
We have not yet received the items that were supposedly ordered under our warranty months ago.
Wood-Mode likes to talk only with its dealers, not with peons like end users.
The dealer who was supposedly helping us doesn't return our calls.
So, our replacement products are either: never shipped from Wood-Mode in Kreamer Pennslyvania or in the possession of a dealer who is not telling.
WoodMode says that they don't have anything to do with how good or bad dealers are.
So, if you go to the WoodMode site and find a WoodMode dealer, you need to know CAVEAT EMPTOR!!!! Buyer beware!