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I had a large Wood-Mode remodel job. Some items at the time of installation were defective. Wood-Mode agreed to replace the items but did so in a peculiar way. We were told that they would replace them but that it would be one time only and it would be considered our warranty work. Apparently, if there is any other problem with these items, we won't have any warranty recourse?

On top of that, the mother corporation won't talk to us. It was hard to even find a phone number for WoodMode. We did, but they don't want to talk.

Emails have been unanswered.

We have not yet received the items that were supposedly ordered under our warranty months ago.

Wood-Mode likes to talk only with its dealers, not with peons like end users.

The dealer who was supposedly helping us doesn't return our calls.

So, our replacement products are either: never shipped from Wood-Mode in Kreamer Pennslyvania or in the possession of a dealer who is not telling.

WoodMode says that they don't have anything to do with how good or bad dealers are.

Whoa!!

So, if you go to the WoodMode site and find a WoodMode dealer, you need to know CAVEAT EMPTOR!!!! Buyer beware!

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Anonymous
Monroe Township, New Jersey, United States #709628

WOW! it sounds like a nightmare that we are going through right now but with Starmark cabinetry and their dealer Direct Depot Kitchens.

Cabinets came defective, most of them. They tried to replace them twice, sending us either wrong cabinetry or cabinets in even worse condition.

Now finish on installed cabinets (not all of the cabinets have been installed and we didn't use the kitchen yet)is pealing like the skin of burned body. Already for 1/2 a year we cannot get in touch with anyone in Starmark of Direct Depot who sold us these cabinets.

I am sorry we didn't just go to Home Depot and got regular Kraft Maid cabinets.

Anonymous
Scranton, Pennsylvania, United States #675498

wood mode is buliding very poor cabinets have worked their a number of years and they keep putting poor product out they need better management!!!!!!

Anonymous
Dawsonville, Georgia, United States #599323

Your complaints sound like they should be directed at the Kitchen Designer who did your kitchen not wood-mode.

Anonymous
#405301

I purchase Wood-mode white laminate cabinets over 25 years ago. I have also had hinge problems but the manufacturer has been supportive and sent new ones.

I have been EXTREMELY upset with the edging on my laminate cabinets. The white has turned dingy and I have been told that the warranty does not cover the edging. When I purchased the cabinets I was told I had a lifetime guarantee. The dealer is no longer in business.

I am now replacing the cabinets and I will definitely not use Wood-mode. The quality of the exterior material on my cabinets was definitely not good.

Anonymous
#398049

We had cabinets (Brookhaven)installed about 15 years ago. I had a couple of hinges break and called customer service (570-374-2711) I wish every place of business I dealt with was as helpful and courteous as they were.

Our cabinets have held up extremely well also- even with 3 children growing up. I would not hesitate to recommend them.

Anonymous
#395131

I have wood mode cabinets that are 30 years old. The cabinets are in great shape but the hinges have been a problem over the years.

They are made by a company called Grass, the problem is in the materialthey are made of . It appears to be a pot metal and after a while it fatuiges and breaks, I have replaced some of them over the years thru the contractor I used, but he's no longer in buseness.

If you can tell me where to get new ones I would greatly appricate it. Thanks Uim Friel E-mail @ jimmers7802@verizon.net

Anonymous
#395130

I have wood mode cabinets that are 30 years old. The cabinets are in great shape but the hinges have been a problem over the years.

They are made by a company called Grass, the problem is in the materialthey are made of . It appears to be a pot metal and after a while it fatuiges and breaks, I have replaced some of them over the years thru the contractor I used, but he's no longer in buseness.

If you can tell me where to get new ones I would greatly appricate it. Thanks Uim Friel E-mail @ jimmers7802@verizon.net

Anonymous
#372782

I like my cabinets but the shelves have all bowed, the cabinets are about 4 or 5 years old and I got them from Ed Lank kitchens in New Cumberland PA. Could you contact me so that I can find a solution for this?

every so often I take everything out of the cabinets and turn the shelves upside down so they bow the other direction and are flat for a short while until they bow down again. My phone numbe ris 717-265-4450 and we live in Mechanicsburg PA.

Thank You,

Marien

Anonymous
#371956

A rip off. There were dents on a cabinet, and the glue was coming undone on another.

The "veneer" looks like a thin photograph paper.

Really substandard. I regret not going for a cheaper option.

Anonymous
#370485

I have had my Wood Mode cabinets for over thirty five year and they still look brand new. We have never encountered any of the problems listed here and found the dealer we bought our cabinets from very hands-on and knowledgeable. I would buy another Wood-Mode kitchen in a minute, but true to their word I won't ever have to.

Anonymous
#338225

Clarisse,

Our Customer Service Department has no record of you ever contacting our office. If you saw our earlier posting, we did provide information on how to contact us with concerns regarding our products.

Sincerely, Dennis Keiser, Customer Service Department (570-374-2711 ext.287)

Anonymous
#337853

I, too, have nightmares over my Wood-Mode kitchen. Every day, I am reminded of the kluge of a kitchen I have "settled" for.

After months of planning and installation, the dealer through up his hands and eventually left the business. Wood-mode did not respond to calls. The cabinets were wrong for the doors I selected. The hinges were wrong and no response from Wood-mode.

At last count, I have convinced 21 customers to look elsewhere. I think I would have been better off getting my kitchen from Lowe's. Wood-mode is of NO ASSISTANCE to the consumer. Don't let them convince you otherwise.

The rep promised twice to visit the unit under construction to assist with a solution. Never showed up. And yes, I did withhold the final payment. Do you think that gives me comfort when I look at the kitchen, or open a cabinet door?

I had high hopes for my $65000 kitchen. But, Wood-Mode has lost almost $2M in business due to poor customer service based on my "reference".

Anonymous
#288277

In 1986 we did a large kitchen remodel with Wood-Mode cabinets. The finish is what sold me on them over custom built cabinets. We don't live in that house any longer, but the people who do remark often about how much they love those cabinets -- after 25 years!

Now I am about to venture into another kitchen redo and find I cannot afford Wood-Mode or at least the price of the cabinets is not justified for the neighborhood. Have no idea what I should choose. The Brookhaven cabinets don't look any better than the other cabinets out there to me. If I can't have Wood-Mode, then I guess any generic cabinet will work.

Are there any dealers out there that charge 10% over cost on the cabinets? Usually that type of designer does not work out of a shop, but out of their home -- or that is the way it used to be.

Any advice would be appreciated!

Anonymous
#287822

I am a proud employee of Wood-Mode.I'm shocked to read all of the negativity about our cabinets.I've seen the kind of quality of cabinets you can buy some where else,and your not going to find better quality than ours.I'm not a boss,ceo,or any thing like that,I'm just a regular joe that punches a clock and believes in company he works for.To all of the unsatisfied customers out there,you should realize a few mishaps are going to happen from time to time.I know Wood Mode cares about quality and its customers,having said that,get in contact with the correct people and get these problems solved.

Anonymous
#267792

Please note that the #1 goal of Wood-Mode, Inc. is customer service and satisfaction for its past and present customers. The Customer Service Department can be reached by telephone at (570-374-2711 ext.287) or be writing to Wood-Mode, Inc., One Second Street, Kreamer, PA 17833 Attn: Dennis Keiser.

Anonymous
#255589

I had a Wood Mode drawer holder (T shaped plastic) break and would like to purchase a new one. Any way to see a parts list?

Anonymous
#252223

Factory built cabinets are NOT custom cabinets as the literature on the Wood-Mode website states them to be. You're much better off going to your local cabinet shop for quality and craftsmanship. You're also sure to get better customer service because they are local instead of halfway accross the country.

Anonymous
to mike #927225

Mike, I am a kitchen designer with over 30 years experience and though I have worked with many talented custom cabinetmakers (most now out of business), I know that the custom cabinet maker cannot provide the durable and beautiful finishes like Woodmode's. Neither can they reproduce your replacement door to match to a finish done even 2 weeks ago.

Anonymous
#250180

I installed Brookhaven cabinetry 3 years ago and my kitchen is large, so lots of cabinets. I could not be happier with our choice and the pricing was competitive with other comparable brands.

Get a good installer or you wont be happy with anyone's cabinetry. :) :)

Anonymous
#242005

We are currently having an Antique White Brookhaven kitchen installed and I am shocked at the substandard quality of these cabinets for the insane amount of money paid. I too notice poor finish on the edges and areas where the finish didn't cover well.

Also a few cabinets with scratches and dings (why wouldn't they pack them in boxes before shipping? Really unhappy and I feel I could have gone to Lowes/Home Depot and gone with a much cheaper line and gotten as good (or maybe better) quality.

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